This department handles different computers and units while monitoring the operating system. They also receive and solve user’s problems 24 hours a day.
This department is responsible for:
- Monitoring the computers, including the Central Processing Unit, Input and Output units, the cooling unit, plus others.
- Printing reports, lists, salary lists and checks on prescribed forms.
- Performing precautionary maintenance operations such as cleaning tape heads, changing the ink drums and any other tasks not requiring specialized maintenance technicians.
- Reporting any defects in the computer, or software operation to specialized authorities in the division.
- Backing up all information stored in computers on magnetic tape discs and storing them in a secure location. This procedure requires daily, weekly, monthly and yearly back-ups.