E-Participation Policy

Introduction: 

E-participation is integral to KSU’s decision-making process and the drawing of future policies. Thus, KSU benefits from different online contributions, including but not limited to opinion surveys, social media, feedback from complaints, and suggestions from experts, specialists, faculty members, and the general public. The university follows up on these contributions and reviews them before publication to achieve utmost transparency and constructive dialogue and to reach the desired goals that measure its decision's suitability for stakeholders and review, amend, and improve policies as needed.
This document enhances community participation and interaction to serve desired goals that align with the Kingdom’s Vision 2030, which includes supporting communication channels between the government and private sectors on the one hand and beneficiaries on the other by facilitating interaction, considering opinions, and understanding different perspectives.

Goals:

• Improve transparency in decision-making.
• Improve systems and regulations’ collaborative construction.
• Support communication with beneficiaries and increase participation with government and private sectors and the business community.
• Adopt electronic participation.
• Increase the use of e-channels.
• Ensure the university’s efficient response to comments, suggestions, and feedback.

Scope:

KSU’s electronic channels, including websites, platforms, smart device applications, e-mail, call centers, social media, and other means, target effective participation and interaction between the university and its beneficiaries.

Terms and Conditions:

• Comply with the laws and regulations of the Kingdom of Saudi Arabia.
• Comply with the regulations of King Saud University.
• Be clear, easy-to-understand language.
• Be objective and concise.
• Be free of any offensive phrases or objectives.
• Be free of any violation of intellectual rights.
• Be free of any personal or security data.
• Be free of any commercial, promotional, unwanted soliciting.
• Not resubmitted more than once.

Targeted Groups

• Faculty
• KSU and contracting companies' employees
• Students

Supervision:

KSU’s Deanship of Electronic Transactions and Communications supervises the implementation and review of the e-participation policy, including public participation and opinions in developing systems and policies and presenting ideas.

Platforms:

The university has provided all available input channels, including social media, direct communication platforms, opinion polls, questionnaires, complaints and suggestions, and Resalat Aljamiah newspaper. The university may also use other media deemed appropriate.

Regulations and procedures:

Interaction and participation in KSU’s platforms contribute to the university’s decision-making and service quality. The university is committed to publishing the outcome of this participation but is not bound to do so.
Electronic participation in decision-making goes through standard stages until the decision is taken in its final form, and the university has the right to modify, accelerate, or skip some stages according to the topics at hand. These stages include the following:

First: Proposing a topic
In this stage, KSU proposes a topic and requests electronic participation in decision-making through available platforms. The proposal clearly defines the topic, objectives, period, means of involvement, and target audience.

Second: Collecting opinions and contributions
After the participation period ends, KSU collects constructive contributions and opinions and classifies them to facilitate decision-making.

Third: Analysis
After classification, posts are sorted, analyzed, and utilized in making decisions and introducing policies.

Fourth: Announcement and publication
At this stage, the measures taken regarding participation will be announced, along with appropriate responses to the most prominent participations whenever possible. The decision will then be announced through an appropriate platform.

Fifth: Archiving
After announcements and publication, KSU archives all related documents and prepares a report on the entire process, expounding on the study, justifications, policies, decisions taken, obstacles, and recommendations.

Disclaimer:

King Saud University, represented by its administration and employees, disclaims any responsibility for publishing posts, comments, or notes through its electronic e-participation platforms. It is also not responsible for damaging or inappropriate participant contributions on its platforms.
The university also reserves its right to decide whether to publish, partially publish, not publish, or delete contributions as it sees fit and by its terms, conditions, policies, and the general laws of the Kingdom of Saudi Arabia. This includes re-publishing past appropriate results without any obligation to the involved party.